Our commitment to responsible gaming at 99xbet
Enjoy the entertainment, but stay within your limits. 99xbet provides all the tools and support you need for a safe and balanced gaming experience.
Why is responsible gaming important?
Our goal is to keep your entertainment safe.
Online betting can be an enjoyable form of entertainment — but only when you play within your own limits. 99xbet believes that responsible gaming is not just a rule; it is a healthy habit of mind. We want every player to play in a safe environment, enjoy entertainment without financial stress, and get support when needed.
Betting is not a game of skill — it depends entirely on chance. Placing larger bets to recover losses or continuing to play in the hope of getting lost money back is dangerous. That is why at 99xbet we encourage every player to play consciously and within a plan.
Remember: betting is always for enjoyment — never as a source of income.
Age requirement: 21+ only
A minimum age of 21 is required to open an account and play any game on 99xbet. We strictly follow age verification procedures to ensure the safety of minors. If you suspect that a minor is using our platform, please contact us.
Your safety tools
99xbet gives you a number of effective features to help you keep your gaming habits under control.
Deposit Limit
Set your own limit on how much you can deposit per day, per week or per month. Once a limit is set it takes effect immediately. A request to increase a limit takes a few days to come into effect.
Time-Out Feature
Pause your account temporarily for anywhere from 24 hours to 30 days. During a time-out you will not be able to place any bets — but your account and balance will remain secure.
Self-Exclusion
If you feel you need a long-term break, take self-exclusion. You can have your account closed for anywhere from 3 months to permanently. During this period 99xbet will not send you any promotional messages.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, the system will alert you or log you out automatically — so you do not end up playing for hours without realising it.
Betting History Review
You can view your complete betting history at any time. Understand your own patterns — when you are playing the most, how much you are losing — and make informed decisions.
24/7 Bengali Support
If you have any questions about responsible gaming or need support, our live chat team is always here for you. Talk in Bengali, get an immediate response.
Financial limits and rules
Financial discipline is one of the main pillars of responsible gaming. Set your budget before you play and do not go beyond that limit.
Minimum Deposit
A minimum deposit of ৳500 is accepted across all payment methods.
Minimum Withdrawal
A minimum withdrawal of ৳800 is available across all methods.
Budget planning tips
- Keep a separate budget for entertainment — never bet with money meant for household expenses.
- Decide in advance how much you can afford to lose in a day, and stop when you reach that limit.
- Build a habit of stopping right after a win.
- Never bet with borrowed money or loans.
- Do not increase your bets on impulse — make decisions with a clear head.
The self-exclusion process
Self-exclusion is a powerful decision — the most effective step you can take to protect yourself from excessive betting.
Contact us via live chat
Reach us on our 24/7 Bengali live chat and submit a self-exclusion request.
Choose a duration
3 months, 6 months, 1 year or permanent — choose the duration that suits your needs.
Your account will be closed
Once your request is confirmed, your account will be deactivated for the specified period. Logging in will not be possible during this time.
Signs of problematic betting
If any of the signs below apply to you, it is time to seek help. Remember, asking for help is a sign of courage — not weakness.
- You are placing larger bets to try to recover lost money.
- You cannot stop betting — you have tried but cannot make yourself stop.
- You are hiding your betting from family or friends.
- You are spending money meant for bills, household expenses or emergencies on betting.
- You feel restless or irritable when you are not betting.
- You are betting with borrowed money or loans.
- You are prioritising betting over work or relationships.
- Betting is affecting your sleep or peace of mind.
Seek help — there is nothing to be ashamed of
If you notice any of the signs above in yourself, please contact our 24/7 live chat right now. Our trained support team will speak with you in Bengali and help you take the right steps — in complete confidence.
Help someone you care about
- If you feel that someone in your family is betting excessively, talk to them calmly.
- Raise the issue with empathy, not accusations.
- If needed, seek help from our support team — they can offer guidance.
Minor protection policy
No one under the age of 18 may register or place bets on 99xbet — and even those under 21 are prohibited from opening an account.
Age verification process
Identity verification is mandatory at registration and before the first withdrawal. An account cannot be used without proof of age. We ensure that only those aged 21 and above are able to use our platform.
Advice for parents
To prevent your child or any minor in your family from accessing 99xbet from your device, use a password, keep your device locked and use parental control software if necessary.
The golden rules of balanced betting
Following these simple habits will keep betting enjoyable at all times.
Do these
- Set a budget before you play.
- Do not play beyond your set time.
- Treat winnings as a bonus.
- Take regular breaks.
- If something feels wrong, seek help straight away.
- Set a deposit limit.
Avoid these
- Do not bet under the influence of alcohol or substances.
- Do not increase your bets to try to recover lost money.
- Do not think of betting as a source of income.
- Do not play when you are under stress.
- Do not bet with borrowed money or loans.
- Betting is never an obligation — if you feel pressured, stop.
Responsible gaming FAQ
Find answers here to the most frequently asked questions about responsible betting.
Play safe, enjoy responsibly
Your safety is our first priority at 99xbet. If you have questions, check the FAQ or contact support directly.