99xbet Privacy Policy
99xbet places the highest importance on protecting your personal information. This policy clearly describes how we collect, use, and protect your data.
Introduction and Applicability
99xbet ("we", "our", or "platform") is an online betting and gaming platform operated for users in Bangladesh. When you register, log in, or use any service on 99xbet.cam, you agree to the terms of this privacy policy.
This privacy policy describes what types of information we collect, how that information is used, with whom it may be shared, and what your rights are. Our goal is to earn your trust by maintaining complete transparency.
This policy applies only to 99xbet's own platform. We are not responsible for the privacy policies of third-party websites or services.
1. Information Collection
99xbet collects user information through various means. We only collect information that is necessary to provide our services.
1.1 Information You Provide Directly
When you register or manage your account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- National ID or passport number (during KYC verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Username and password (passwords are always stored in encrypted form)
1.2 Automatically Collected Information
When you browse 99xbet, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and list of pages visited
- Game play history and betting records
- Transaction history and amounts
1.3 Information Received from Third Parties
Information may also be collected from trusted third-party KYC service providers for the purpose of identity verification and fraud prevention. This process is in place to ensure the security of your account.
2. Purpose of Information Use
99xbet uses collected information for specific, legitimate purposes. We never use your information for unnecessary or unauthorized purposes.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing access to 99xbet's games and betting services
- Managing bonuses and promotions
- Providing VIP program benefits
2.2 Security and Legal Compliance
- Preventing fraud, money laundering, and deceptive activities
- Detecting and preventing multiple accounts
- Implementing responsible gaming policies
- Meeting legal obligations
- Using records for dispute resolution
2.3 Service Improvement and Communication
- Improving platform experience and functionality
- Providing personalized game recommendations
- Providing assistance through the support team
- Sending important updates and notifications
We do not send marketing messages without your consent. You can opt out of marketing communications at any time.
3. Information Storage and Security
99xbet places the highest priority on the security of your information. We use industry-standard technical and organizational measures that protect your data from unauthorized access, modification, or destruction.
3.1 Security Measures
- All data transmission secured through SSL/TLS encryption
- Passwords always stored in encrypted form using bcrypt hashing
- Two-factor authentication (2FA) available
- Regular security audits and vulnerability assessments conducted
- Access to sensitive information is restricted to a limited number of staff
3.2 Data Retention Period
We retain your information for as long as your account is active and you use our services. Even after account closure, certain information may be retained for a defined period to meet legal obligations. Transaction records are kept long-term for dispute resolution purposes.
3.3 Response to Data Breaches
If a security breach is detected, we will promptly notify affected users and take the necessary protective measures. Our security team monitors the situation 24/7.
4. Information Sharing Policy
99xbet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific, limited circumstances:
4.1 Authorized Third Parties
- Payment providers: Information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers
- KYC and identity verification services: To confirm your identity
- Game software providers: Minimum session information necessary for game operation
- Cloud and server services: Contracted service providers for data storage
4.2 Disclosure of Information for Legal Reasons
Information may be disclosed to relevant authorities pursuant to a court order, government directive, or legal obligation. In such cases, we provide only the minimum information required.
4.3 Business Restructuring
If 99xbet undergoes a change of ownership or merger, your information may be transferred to the new owner. In such cases, we will provide advance notice and this privacy policy will continue to apply.
Data protection agreements (DPA) are signed with all third-party service providers. They may only use your information for the specified purpose.
5. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 99xbet website. These help improve your browsing experience and keep the platform functioning properly.
5.1 Types of Cookies
- Essential cookies: Strictly necessary for maintaining login sessions and security — these cannot be disabled
- Functional cookies: Remember your preferences and language settings
- Analytics cookies: Collect anonymous data to measure and improve platform usage
- Security cookies: Used for fraud detection and CSRF protection
5.2 Cookie Controls
You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some 99xbet services to not work properly. Cookie control options can be found under "Settings > Privacy" in all modern browsers.
6. Your Rights
99xbet believes you should have full control over your own information. Your key rights are described below:
6.1 Right to Access Information
You can contact us at any time to find out what information we hold about you. After verification, we will provide you with complete information within a specified timeframe.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly in your account settings.
6.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, certain information required to meet legal obligations will be retained for a specified period.
6.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. This request can be made through the support team.
6.5 Right to Data Portability
You can request that your account and transaction information be exported in a common format. This is part of your digital rights.
To exercise any of the above rights, contact our support team via live chat or email: [email protected]
7. Protection of Minors
99xbet strictly prohibits anyone under the age of 21 from using the platform. This is a core part of our responsible gaming policy.
7.1 Age Verification Process
Age is verified at the time of registration and, if necessary, at any stage of account management. Age is confirmed through a national ID or passport during the KYC process.
7.2 No Collection of Minors' Information
We do not knowingly collect or process the personal information of anyone under the age of 21. If we become aware that a minor has registered, that account will be immediately closed and any collected information will be deleted.
To learn more about responsible gaming, visit our Responsible Gaming page.
8. Changes to the Privacy Policy
99xbet may update this privacy policy from time to time. The policy may be revised due to changes in law, the adoption of new technologies, or changes to our services.
8.1 Notification of Changes
For significant changes, we will send a notification to your registered email address and display a notice on the platform. Notice will be given at least seven days before the changes take effect.
8.2 Use After Updates
If you continue using 99xbet after the updated policy takes effect, it will be assumed that you have accepted the new policy. If you do not agree with the policy, you will have the option to close your account.
8.3 Version History
The date of each update is displayed at the top of the page as "Last Updated". To view previous versions, please contact the support team.
9. Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is always ready to help.
9.1 Support Methods
- Live Chat: 24/7 instant support in Bengali
- Email: [email protected]
9.2 Complaint Resolution Process
When we receive a privacy-related complaint, we will review it within seven business days and provide you with a detailed response. Complex matters may take additional time, but in such cases we will notify you in advance.
Answers to common privacy-related questions can be found on our FAQ page. You can also visit the About Us page for more information.
This privacy policy should be read together with 99xbet's Terms & Conditions and Responsible Gaming policy.